Organizational, Interpersonal, and Group Communication Page 484
You are the nursing supervisor of an assisted living facility (ALF). Recently you have received multiple complaints from several residents about the lack of assistance and care they receive from one of the day shift nursing assistants (NAs). You are surprised because this NA received the “Employee of Year” award just last year. As the nursing supervisor, you must approach and discuss these complaints with the NA.
Nonverbal communication is very powerful.
a) Identify at least four types of nonverbal communication.
b) Describe how your nonverbal behavior should be congruent with your verbal communication in this scenario.
a) Explain how you will communicate effectively with the NA who is a different gender than yourself.
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